Your Questions, Answered
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We ship across the United Kingdom and Ireland with Tracked Delivery.
Standard 2–3 working days £2.99 per order
FREE on orders over £29.98
Tracked Next Day Next working day £3.99 per order (UK mainland only) |
Free delivery applies automatically on standard orders over £29.98. There's no code to enter — the discount is applied at checkout.
Delivery charges are per order, not per item, so adding more to your basket never increases your delivery cost
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Standard (2–3 days): United Kingdom and Ireland
Next Day: United Kingdom only
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Orders are dispatched within 2 working days of being placed.
Orders placed after 3pm or at weekends and on bank holidays are dispatched the next working day.
Next Day Delivery orders must be placed before 3pm to be dispatched the same day.
You'll receive a tracking number by email as soon as your order is on its way.
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You have 21 days from the day you receive your order to let us know you'd like to return it and a further 14 days to send it back. This is your right to cancel under the Consumer Contracts Regulations 2013.
Items must be returned unused, in their original packaging, and in a resealable condition.
To start a return, email Autossentialonline@gmail.com with your order number and we'll confirm the return address.
Return postage for a change of mind is paid by the customer — please obtain proof of postage, as we can't be responsible for items lost on their way back to us.
Once we receive and check your return, we'll refund you within 7 days, to your original payment method. Your original standard delivery charge is refunded too. If you chose Next Day we refund the equivalent standard rate.
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If something arrives faulty, damaged or not as described, you have 30 days to reject it for a full refund under the Consumer Rights Act 2015. After 30 days we'll repair or replace it.
Email Autossentialonline@gmail.com with your order number and a photo of the issue and we'll sort it — we cover return postage on all faulty items.
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Want a different size or colour? Return the original for a refund and place a new order — that's the fastest way to get the right item to you.